YMH Global Brands Ltd trading as GBL CASTORS (“GBL CASTORS”, “we”, “us”) provides this voluntary Limited Lifetime Free Replacement Warranty on genuine GBL CASTORS wheels purchased from YMH Global Brands Ltd, either from our official online store or from the GBL CASTORS marketplace stores that we operate, and registered within 30 days of purchase. This warranty is in addition to your legal consumer rights.
Previous ownership of the brand: YMH Global Brands Ltd acquired the GBL CASTORS brand from its previous owner. This warranty applies only to orders placed with, and fulfilled by, YMH Global Brands Ltd. Orders placed with the previous owner or any of its stores are not covered by this warranty, and YMH Global Brands Ltd is not responsible for them. Please contact the seller you bought from regarding those orders.
1. What “lifetime” means
Lifetime means for as long as the original purchaser owns the product. There is no fixed number-of-years expiry for a qualifying manufacturing defect. The warranty is not transferable when the product is sold or given to someone else. It does not promise that the product will never wear out or that wear-related failures will be replaced.
2. What is covered
Manufacturing defects in materials or workmanship that cause the castor wheel or its components to fail during normal, intended use within the specifications published for the model. Examples may include defects in wheel materials, brackets, mounting plates, swivel assemblies, bearings or braking mechanisms. We assess whether the failure resulted from a manufacturing defect rather than ordinary use or an external cause.
3. What is not covered by this voluntary warranty
- Orders placed with the previous owner of the GBL CASTORS brand, or purchased from any of the previous owner’s stores.
- Normal wear and tear, including gradual tread, bearing and brake wear, and purely cosmetic changes.
- Loads exceeding the stated capacity, uneven or shock loading, collisions or excessive impacts.
- Incorrect installation, unsuitable mounting hardware or insufficient structural support.
- Misuse, abuse, dragging locked wheels, or use on unsuitable surfaces or outside stated operating specifications.
- Damage caused by incompatible chemicals, corrosive environments, extreme temperatures outside the product specifications, or unauthorised alterations that caused the failure.
These exclusions do not restrict statutory remedies for goods that do not conform to applicable consumer law. Commercial use is not excluded where the particular product is designed and rated for that use.
4. Who can claim
The original purchaser of a genuine GBL CASTORS product may claim while they continue to own it, provided the order was placed with YMH Global Brands Ltd (through our official online store or the GBL CASTORS marketplace stores we operate) and the product was registered within 30 days of purchase using the Product Warranty Registration page on our website.
Products bought from the previous owner of the brand, from other sellers or marketplaces, or not registered within 30 days of purchase, are not eligible for this voluntary warranty.
Please provide an order number, receipt or other reasonable proof of purchase. We may verify the product and transaction. Any eligibility dispute will be considered fairly and in accordance with applicable law.
5. How to claim
- Contact GBL CASTORS through the Contact Us page on our website and state that you are making a lifetime warranty claim.
- Provide your order number or proof of purchase, the model, a description of the fault and clear photographs.
- Where reasonably necessary, we may request a short video, additional details about installation or loading, or an inspection of the affected product.
Please retain the defective item until we advise whether inspection or return is needed. We will not require unreasonable evidence or reject genuine claims simply because a customer has previously made a claim.
6. What you receive if your claim is approved
We will supply the defective wheel or component free of charge, or a functionally equivalent replacement if the original model is unavailable. If one wheel is defective, we may replace that wheel rather than the full set, provided the replacement is suitable. Approved replacement items remain covered for the remainder of the original purchaser's ownership; replacement does not create a transferable warranty.
7. Free worldwide replacement shipping
GBL CASTORS pays replacement shipping worldwide for every approved warranty claim. We also cover import duties and taxes assessed on the approved replacement shipment so that the customer does not incur an additional delivery charge. If we require an item returned for inspection, we will provide reasonable prepaid return arrangements. We may choose an appropriate delivery service and equivalent replacement model.
8. Repeat or suspected fraudulent claims
There is no arbitrary cap on legitimate qualifying manufacturing-defect claims. We may request reasonable additional verification for repeat claims or suspected fraud. We may reject a voluntary warranty claim supported by falsified purchase information, reused or manipulated evidence, or deliberately caused damage, explaining the reason for the decision.
9. Your statutory rights
This is a voluntary manufacturer's warranty and does not replace, exclude or limit statutory rights and remedies under applicable laws, including the UK Consumer Rights Act 2015 and mandatory consumer guarantees in other countries. Where applicable law provides a stronger remedy, that law takes precedence. Customers may have rights against their seller independently of this warranty.