Where we deliver
We currently deliver to addresses in the United Kingdom only. We don't ship internationally at the moment.
Order processing
All orders are processed and dispatched within 1–2 working days of being received. Orders placed on weekends or bank holidays are processed on the next working day. You will receive an email with a tracking number as soon as your order has shipped.
Delivery options and costs
| Service | Estimated delivery | Cost |
|---|---|---|
| Royal Mail 2nd Class | 2–5 working days | Free |
| Royal Mail 1st Class | 1–3 working days | £2.99 |
| Express Delivery | Next working day | £9.99 |
Delivery times are counted from the date of dispatch, not the date of order. Express Delivery is only available on selected items, and the final rate is shown at checkout based on your location.
Tracking your order
Once your order is dispatched, we'll email you a tracking number. If you haven't received it within 3 working days of ordering, please check your spam folder and then contact us.
Delays
Delivery times are estimates, not guarantees. Delays can occur due to carrier disruption, severe weather, or peak periods such as Christmas. We aren't responsible for delays caused by the carrier, but we'll help you chase any order that is late.
Incorrect address
Please check your delivery address carefully at checkout. We can't redirect an order once it has been dispatched. If a parcel is returned to us because of an incorrect or incomplete address, we may charge for re-shipping.
Damaged or missing items
If your order arrives damaged or incomplete, please email us within 48 hours of delivery with your order number and photos. We'll arrange a replacement or refund. For returns, please see our Refund Policy.
Contact us
If you have any questions about your order or delivery, email us at support@gblcasters.com.